Your delivery day depends on where you live, and as our routes are planned with carbon emissions and food miles in mind, we only visit an area once a week. This ensures your food stays fresh as it isn't driven all over Hyderabad before it gets to you, and means we can keep the delivery charge at Zero/Free.
No. We take delivery instructions so our driver cum delivery person can leave your order where you want it. If you prefer, you can give us an instruction to leave the box at your community security person or neighbor. Responsibility lies on you to pick it from there.
Yes. We plan our boxes with the seasons and to suit the way that you cook, but you can always swap out any of the contents you don't need or like, in exchange for something that you do.
You're not tied into or entered into a contract – you can stop your orders and cancel your account at any time. If you're just going away, we make it easy plan ahead and skip your delivery on dates that you're away – just log in and use the “ my holiday feature”
You don't have to order a All Boxes (Groceries , Fruits & Vegetables) every week (you can choose individual boxes or combinations of boxes of different sizes. But you have to be a subscriber to our plan.
We have 12 variety of boxes. we think will suit how you cook & eat . You can pick any box you like, as well as swapping out any of the groceries, fruit & veg you don't like in exchange for something you do. You can also choose to have your box delivered at different frequencies like fortnightly or every four weeks.
You're not tied into or entered into a contract. You can take a break by setting holiday dates for the days you want to stop your deliveries by logging in and going to manage holidays, or you can cancel your account at any time.
Log into your account and click Manage holidays, select the dates on the calendar you don't want to receive a delivery and we will pause them until you are back. To skip a box or item for one week, go to My deliveries and click the skip icon beside each item you wish to move.
You can add or remove items from your order, or change how often you receive regular order up until midnight on your deadline day which is 7 days before your delivery day. Log in to your account to check when your order deadline is.
We take all payments by credit or debit card , RTGS or Online Transfers Or PAYTM on the start date of your subscription month. We don’t accept cash absolutely.
Enter your area designated filed in website and we can tell if we deliver and what day we are in your area.
Your delivery day depends on where you live, and as our routes are planned with carbon emissions and food miles in mind, we only visit an area once a week. This ensures your food stays fresh as it isn't driven all over Hyderabad before it gets to you, and means we can keep the delivery charge at Free of cost.
They tend to come at a similar time but we can't promise this. Don't worry, though, the driver will leave it in a safe place if you aren't in.
We can leave it anywhere that you think it will be safe upon your instructions, however pickup is your responsibility after you are back.
We take utmost care in packing the produce. All food is protected in our boxes.
Your driver will collect the packaging on your next delivery so leave out your boxes. If you can't recycle the plastic punnets or paper bags, leave them in the box for your driver to collect and we'll do it for you. Pop rinsed glass and plastic bottles in your home recycling.
Yes, as long as we deliver to their area. We make an account for the recipient and take delivery instructions, so please find out where the best place to leave their box would be then give us a call and we can do the rest.
You can tailor your Groceries, Fruit and Veg. boxes to suit you – any item of fruit or veg that you don't need or fancy can be swapped with something you do from a seasonal selection. If there's something you never want to get in your box go to the Tailor my box section and add it to your Never send list.
If you want to make sure we never send you a particular fruit or vegetables you can put it on your “never send” list – just go to My account and select Tailor my box. We will automatically switch anything on your never send list for a surprise veg on the weeks that we have planned it in boxes, but don't forget you can always choose something specific as an alternative.
You can mark your favourite items you buy regularly by clicking the heart icon beside their photo in the shop. You can find these in My favourites when you log in. From there you can add to your basket individually or the whole lot. To remove anything, click on the heart again.
You can mark your favourite items you buy regularly by clicking the heart icon beside their photo in the shop. You can find these in My favourites when you log in. From there you can add to your basket individually or the whole lot. To remove anything, click on the heart again.
You can always let us know about our products by submitting a review in My reviews section of your account. Here are some handy hints for your review. Include anything that's useful for farm2fridge. Avoid using personally identifiable information (like full names or contact details). Please don't mention other food companies, retailers or prices, thank you. If you're reporting a problem, we'd prefer you get straight in touch with us. Call us on 9052355678 or visit our contact page.
If you have had any problems with your deliveries, please do get in touch with us as soon as possible and we'll do everything we can to help. If you want to close your account you can do so from the Personal details section of My account.
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